Taking Payment

Tap the big green Pay button and the register goes full screen: your order summary on the left, an applied-payments column in the middle, and the tender area — tabs, amount display, numpad, quick-amount buttons — on the right.

If your store runs dual pricing, the summary shows the savings up front: "Cash price $93.37 — saves $3.27." The Due figure updates live as payments are applied.

← Back to Register returns to the ticket without losing anything; Cancel does the same from the tender side.

The base tabs are Cash, Card, Gift, and Check. Three more appear when they apply:

• EBT — only when the ticket contains EBT-eligible items.
• Store Credit — when the attached customer has a store-credit balance.
• On Account — when the customer has a house account (charges up to their available credit).
• Loyalty — when the customer is enrolled and has redeemable points value.

Type an amount on the numpad, or leave it blank to tender the exact remaining balance. Quick buttons offer the full amount plus common bills on cash (100% / $20 / $50 / $100) and 100% / 50% / 33% on other tenders — handy for even splits.

Any sale can be paid with multiple tenders. Enter a partial amount and tap Split Payment (or just apply it — anything short of the balance stays open), then switch tabs and apply the rest. Each applied payment shows in the middle column; tap Void on one to remove it before completing.

Dual pricing plays fair with splits: if every tender on the sale is a cash-equivalent (cash, gift card, store credit, EBT), the whole sale settles at the cash price. Mix in a card and the sale settles at the list (card) price.

On the Card tab, tapping Pay pushes the amount to your paired payment terminal and waits for the tap/dip/swipe. If no terminal is paired, HeroPOS switches to a manual flow: run the amount on your external terminal, key in the last 4 and optional auth code, and tap Approved or Declined to record the result.

If Level 3 processing is enabled for your store, the Card tab shows a PO / Customer Code field — key your business customer's purchase-order number there (up to 25 characters). It rides with the transaction data and can qualify corporate and government cards for better interchange rates.

The EBT tab shows exactly how much of the ticket is EBT-eligible. Process the card on your state EBT device, then apply the amount here — HeroPOS caps it at the eligible total and automatically removes the sales tax on the covered portion, as SNAP rules require. Anything left (non-food items, the remainder) is paid with another tender.

Gift — key or scan the card number (8+ digits); HeroPOS verifies the card, shows its balance, and applies up to the balance or the amount you entered, whichever is less. See the Layaway & Gift Cards chapter for selling and reloading.

Store Credit and Loyalty draw down the attached customer's balances — you'll see "Nothing available on that tender" if the balance is zero. On Account charges the sale to the customer's house account, capped at their remaining credit limit; the balance shows up on their statement (see the Customers chapter). All three require a customer attached to the sale first.

Overpay with cash and the completion screen shows a big green Change Due. Change is only allowed on cash tenders — you can't overpay with a card.

If you enable cash rounding (Settings → Register & Receipts), a cash customer's change is rounded to the nearest nickel: always down, always up, or nearest — your pick. The kept/given pennies are tracked per order and roll up as Rounding Net Gain/Loss on the Daily Snapshot, so the drawer still balances to the penny.

The register keeps a local copy of your catalog on each device (it re-syncs every few minutes). When the connection drops you'll see an ⚠ OFFLINE banner with the cached item count — and you can keep ringing:

• Cash and check sales complete normally. They're stored on the device and sync automatically every 30 seconds once you're back online; a "N offline — sync now" chip shows the queue and lets you push it manually.
• Card payments need a connection — the terminal can't authorize without one. The ticket is preserved so you can retry or switch tenders.
• Gift card, store credit, on-account, and loyalty tenders are blocked offline because balances can't be verified. Take cash or check instead.

There are configurable offline limits (per-transaction and per-day) in Settings → Register & Receipts, so a stolen tablet can't ring unlimited phantom sales.